Frequently Asked Questions
- How can I book a room?
- Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
- What time is check in and check out?
- Check-in: 14h00 / Check-out: 12h00.
- Can I leave the room later?
- On request.
- Can I choose the type of bed in my room? (Large bed – two beds)
- On request, during the reservation.
- Do the rooms have a balcony or terrace? Can I reserve one?
- No.
- Are there non-smoking rooms?
- Yes, this hotel has 46 non-smoking rooms.
- How many floors does the building have? Is there a lift?
- 6 floors, 2 lifts.
- Is there air conditioning in the rooms?
- Air conditioning in every guest room and in the common areas depending on the season.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- Yes.
- Is there a safe place to park my car? How much does it cost?
- The Europe parking (1 minute walking from the hotel) around 23.50€/day.
- Does the hotel have an Internet or e-mail terminal for guests?
- Wi-Fi access is free in common areas of the hotel.
- Do you have high-speed Internet in the room for my portable computer? Is it wireless?
- Free Wi-Fi in all the rooms.
- Do you have a quiet, romantic room? How can I reserve it?
- On request.
- What languages are spoken in Reception?
- French, English, German, Spanish and Italian.
- Where may I rent a car?
- The reception desk can give you some information.
- We are coming with 1 (or more) child; can we add an extra bed in a double room? What are the other options?
- The stay is free for children under 2 years old; the hotel can add a crib (on request and according to availability).
- What is the closest metro station to the hotel? How much time is it walking from the hotel?
- Rome station, 200 m.
- How much does a taxi from the airport cost? How long is it?
- Orly airport: 50€ // Roissy Charles e Gaulle: 60€.
- How far away is the Eiffel Tower?
- It is 30 minutes by bus/metro
- How far is the Louvre Museum?
- It is 25 minutes by metro.
- I am traveling to assist at an exhibition in Porte de Versailles: Is it easy to go from the hotel?
- Around 40 minutes by tram and metro.
- How is the district where the hotel is?
- In the heart of a quiet street between Opera and Grands Magasins, a few steps from Saint Lazare train station, the Astoria Opera hotel enjoys a central place with a direct access to Champs Elysees in 10 minutes by metro or to the Montmartre authentic district.
- How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code.
Keep these codes carefully as you will need them if you want to cancel.
To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure.
You can use this system only if you have respected the cancellation policy on your confirmation.
